Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"In 07 bought an America and then in 11 bought a 2010 Thunderbird after dealing with Randy and all the staff I would never buy another bike anywhere else the whole experience was wonderful and i am sure i am not done buying.. if you haven't been there give them a chance you won't be disapointed"
By: Clint Atlantic , IA
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"I have know Randy for many years, way back to when he was a Guzzi dealer too. Bought two Guzzi's from him back in the day. Now I ride a 03 America and Randy and his crew are the best for getting work done right the first time. Any time you stop in the shop the crew is always ready to answer questions or just shoo the bull. The added plus is wandering around the back rooms of the shop and checking out the vintage British iron. After many years, I would count Randy as a friend and that goes for all the crew at Baxter's."
By: George LaVista, NE
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"I MADE A "DEAL" OVER THE PHONE/INTERNET WITH RANDY ON A NEW T-100, TRADING IN MY OLD 69 BONNIE.I WAS GIVIN A REALLY FAIR PRICE...RANDY DELIVERED THE NEW BIKE A WEEK LATER..HE WENT OVER THE BIKE WITH ME LOADED UP MY TRADE IN , AND WAS OFF TO HIS NEXT STOP..............A WEEK LATER, I GET A CALL FROM RANDY SAYING HE HAD MADE A MATH ERROR ON THE SALE..... AND, OVERCHARGED ME !....2DAYS LATER I HAD A CHECK IN MY HAND .....WHAT A STANDUP GUY ! HERE'S A COMPANY WITH INTEGRITY !..A RARE COMMODITY IN TODAYS WORLD...KEEPIT UP BAXTER TEAM !!
BOB"
By: BOB WANATAH , IN
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"I would like to thank you for the great service provided on Saturday Aug 20th, also the day of your openhouse.My son Dayne and I were on our way home to Michigan after a week touring Colorado. Dayne's 2010 Daytona 675 had been knocked over in a motel parking lot in Lincoln, NE and then stood back up without our knowledge on Friday night.The clutch release seal/housing were damaged and leaking oil which we discovered while refueling on I 80. Our good fortune was that we were only 20 miles from Marne. We called your shop and were told you were very busy, but come in and you would check it out.Your technicians found the problem, and after getting the ok from Randy, removed parts from a new Daytona, made repairs and had us on the road in less than 3 hours. You provided great service at a very reasonable price and turned a bad situation into a very memorable and positive experience. Thanks so much for the great service, Paul Timmins"
By: Paul Jerome, MI
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"Had a great time at the ralley (2011). I love my new 2010 Thunderbird SE"
By: Wesley Ashland, MO
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"I have called twice for parts (coil & brain box) for our Scrambler; one which was sent to "try" before purchasing (unheard of!). I was pleasantly surprised by the excellent service. As my wife said, it's like that commercial where you hang up the phone and the doorbell rings. I ordered parts on Saturday and they arrived Monday.
It's refreshing to work with a business that has such great customer service.
Thank you, Bruce (& Letha) Voight "
By: Bruce North Liberty, IA
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" The restoration of my 1954 Triumph Terrier could not have been completed without the help of Baxter Cycles, especially Bobbie the lady who was very patient and very helpful in finding the parts that I needed and got them to me promptly. When I get started on my next project Baxter Cycles will be my source for parts.
Reggie "
By: Reggie Sulphur, LA
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"The silver lining to having a bike issue when you have a Triumph is the trip to Marne.
Baxter has cared for my bikes since 2005 and they really do a great job. Their supply of parts for the older models is amazing. Baxter tuned my '97 Trophy 1200 and it runs beautiful. While in for the tune up a windstorm blew a number of bikes over and my bike was on the bottom of the pile and suffered some body damage. Baxter promptly called me and informed me of the accident and made it very clear they would make things right. The bike looked new when I picked it up a few weeks later. Most recently I stopped in to pick up a set of brake pads and asked for 3 additional parts while I was there. Jeremy took the time to look up each part and to my amazement each part was in stock for the Trophy that is nearly 15 years old!
On each of my visits, the folks at Baxter make me feel welcome and glad I came. Prompt and friendly customer service never gets old. Neither does touring the back room!
Thanks again
Kevin
Omaha"
By: Kevin Omaha, NE
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"Bought a new T bird Storm from Baxter's in April. Love the bike and can't say enough about the people there. I wanted a Storm set up like a SE and Baxter's came through for me. Even robbing a T bird SE for floorboards so that I wouldn't have to wait for my parts to come in. Just one of the reasons we keep going back to see Randy and his people. Oh yea, and Gus too."
By: Hap Glenwood, IA
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"After researching the new 2011 Triumph Speedmaster I had to go see one. After trying in vain to communicate with a larger dealer, I decided to take a day and drive the extra two hours to Baxter Cycle in Marne. I was so happy I did. While they did not have one for sale, they had one in service that I could look at. It was the saleswoman, Lori, and the rest of the friendly staff that made me order one the very next day over the Harley I was looking at as well. The people there are extremely nice and willing to go the extra mile for the customer, really making them stand out from the other larger dealers I have experience with. I love my new Triumph, and I will be back for any Brit bike I buy in the future. Thanks Baxter Cycle for going that extra step for me. "
By: Robert Boone, IA
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"I always enjoy visiting your shop when I am in Iowa....best shop west of the Mississippi."
By: Jimmy Edmonds, WA
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"Lori, Randy and Chris really helped me get onto my new bike with no hassles at all. They let me test drive the bike first(although I stalled it the first time, I was so nervous), and of course, I was hooked. I got a great deal and awesome customer service. All in all, Baxter Cycle made it easy for me to fall in love with a bike, and to make that bike mine. Thanks to you all!"
By: Bill Papillion, NE
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"My 2005 America was not runnung up to par, The folks at Motorvation sidecars, sent me to you. A tall fellow, with lots of hair, came out and drained my carbs , found some water in the bowls, and I was on my way back to Wyoming. You folks were so helpful and hospitable. I have since done all my parts ordering from you. My next cross country trip I will stop again, hopfully to ride off on a new thunderbird.
Sincerely, Jim Cotterell
Portland, Texas "
By: james Portland, TX
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"Where else can you buy a new bike, buy an old bike, trade a new bike for an old bike, trade an old bike on a new bike! And do it all with a guy who treats you great, is honest and knows his stuff. I just bought bike # 5 from 'Baxters' and couldn't be happier. A word of warning though-if you visit Baxters' in person- Randy is quite the practical joker-so be prepared for that!
Thanks again!"
By: Pete Santa Clara, UT
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"After purchasing a new 2009 Tiger from another Triumph dealership, the bike developed an annoying, slow oil leak after only 500 miles. After six frustrating visits to "other" dealership and waiting an entire winter, I decided to give Baxter's a try. They not only fixed the oil leak PERMANENTLY and QUICKLY, they delivered my bike to Council Bluffs, washed, waxed and adjusted without charge. Just finished a 1300 mile road trip...no oil leak and bike performed flawlessly. Superior service and expertise. Thanks fellas...you have my business! "
By: Anonymous Bellevue, NE
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"Last order came in with all parts and tools in stock, arrived in great shape. Fast turn around. Highly pleased as always"
By: David Lake Linden, MI
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By: John Marshalltown, IA
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"Gus retuned my '07 Rocket III after I had bypassed the catalytic converter and replaced the mufflers and did a great job! Just returned from a 3200 mile ride across the Southwest and no problems with GREAT power riding across the deserts and mountains!
It's good to have a dealer & service department I can trust!"
By: Don Yankton, SD
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"I have bought parts from Baxters over the last 10 to 12 years , there knowledge and customer service is by far the best in the motorcycle industry. Istopped there once inthe late 90's, The place was a British bike owners ultimate toy store,Keep it up Randy & crew. Bill Post Falls Id,"
By: Bill Post Falls, ID
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"You guys are great a true class act .And a pleasure to do business with.I would recommend you to anyone. Thanks again Chris and Randy. "
By: Greg Lone Jack, MO
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"Great service, I would by another bike from Baxters tomorrow if I could."
By: Brian Bordeaux, France, --
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"While riding my Norton back from the 2007 rally in Utah, I noticed that I had developed a MAJOR oil leak into my primary. I stopped into Baxter's, they sold me the parts (new creak seal) at a very reasonable price and let me use their equipment to do the repair. Super nice guys! A++ for customer service!!"
By: Eric Durham, NC
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"Randy and all his employees are the friendliest most helpful people you can find anywhere. Gus is the only mechanic I've met who can usually troubleshoot and fix your bike over the phone. Love taking the 220 mile trip to see these guys cuz they treat you like family whenever your there. Hats off to the folks at Baxters."
By: Rory Verdigre, NE
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"Dear Pam, Randy and Nathan,
My Dad and I rode Triumphs 35-40 years ago, but sold them when I went to college. Thanks to you all in the past few years, I have been able to restore some of the same models of the classic bikes we had. Pam and Randy, your ability to find parts amazes me, and quite frankly, is better than 40 years ago (I remember having bikes in dry dock for weeks waiting for parts from the dealer!) Nathan, your engine work is like it came off the assembly line. The technical advice from you all has been invaluable.
Again, thanks for your partnership in these restorations!"
By: Steve Bemidji, MN
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By: john north platte, NE
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"Thanks for squeezing me in for front wheel work last week on my 79 Bonneville. I am nearly complete with my restoration work and appreciate the service, parts availability, and friendly staff.
Thanks,
Tom Martin"
By: Tom Marion, IA
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By: Scott St. Louis, MO
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"I met Randy restoring a 1970 BSA Thunderbold. Had everything I needed and more than willing to give advise. Bought my 2001 Thunderbird from Randy. Have a 2010 Thunderbird on order. Still waiting. Probably shouldn't have ordered the ABS. I'd be riding by now."
By: Bennie (Allen) Papillion, NE
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"I bought several motorcycles from Randy. Both Norton's and Triumphs - always great service and ready to help with any problems you got"
By: Tom CB, IA
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"I recently purchased a new Triumph Tiger from Baxter Cycle, I stopped in four or five times before I finally decided to buy the bike and really appreciated that I never felt hurried or pressured to purchase something from them. I have called Tyler and Chris with " novice " questions about the bike and have always received a immediate friendly answer, even though they are busy with something else. The entire staff are great to deal with and really know their stuff. Oh yeah the TIGER IS A GREAT BIKE..
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By: John Clarinda, IA
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"I had a problem with my bike on saturday afternoon and was leaving on buisness monday morning. Gus met me on sunday to look at my bike and repair it. You do not get that kind of service anywhere else. That is why they will always have my buisness. Then Gus bought me a beer at the bar. That's a Win Win"
By: Hap Glenwood, IA
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"baxter has been a blessing in finding,ordering and shipping of parts needed while restoring my most beloved Tiger. I,ve tried to deal with other british parts dealers across the country and no doubts about it, baxter cycles is best by far. I do appreciate you all."
By: ron wichita, KS
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"Every time I have dealt with Randy and associates has been a pleasure, from purchasing a Hurricane to scrounging parts for a '68 Firebird Scrambler. If you can't find it anywhere else, Baxter will have it - save yourself a lot of phone calls and just call them first. First class operation, but where the hell is Marne, IA!!!"
By: Steve Neoga, IL
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"Randy, Gus, Pam, & Crew
They were all very nice & professional to work with. I brought in my Hurricane to have it restored. The job they did on it is superb. Refinished parts, new parts, all look great. Gus has it running better than ever. Everyone, bikers or not have to look at it twice. They did an awesome job!! Thanks Again"
By: Kenny Monticello, IL
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"Randy and his service team are absolutely superb - they were able to track down and fix a problem that had eluded the shop to which I'd taken my Rocket Tourer for repair. I can't begin to express my gratitude for the tremendous service they provided to get my bike back on the road, and in the timeframe they'd promised. Great experience and I'd recommend them to anyone who is looking for a reliable shop that's committed to fixing their bike right the first time! "
By: Scott Omaha, NE
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"I just brought a 2004 Triumph and I was really happy with your friendly staff. U guys answsered all my questions. I would come back again. Thanks Wesley McAllister"
By: Wesley Ashland, MO
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"I visited the shop quite awhile back looking for parts for my '64 Bonnie and was really impressed with the inventory. It was a great experience."
By: Robert Lincoln, NE
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"Bought a 70 TR6C from Baxter a few years ago, sight unseen except on the Internet. Great experience. Wish they were closer to me."
By: Gary Houston, TX
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By: ken MT
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"I have been a customer since 1997. Randy is the silent-type guy who you can always sqweeze an extra t-shirt out of after you've bought your bike!! A walk through his used bike room is worth the trip. Whether it's a test ride or buying parts the rest of the people at Baxter Cycle are great too! PS--- Don't drink the coffee."
By: Peter Polo, KY
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"I've been a Baxter Cycle customer since 1990 when I got my first Triumph, a '67 Tiger Cub. Those were dark days as I learned about positive grounds and energy transfer ignition, as well as soft, malleable Amal Monoblocs. However, Randy and crew have never steered me wrong and have always had what I needed. I'm currently building a Norton Atlas cafe racer and wouldn't think of calling anyone else."
By: Matthew Champaign, IL
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"I have been collecting British Bikes for about 25 years. I have purchased and sold bikes through Randy Baxter. His service has be excellent; he and his associates are honest, fair, and straight forward. I now purchase all of my parts through Baxter cycle."
By: Gene Mpls, MN
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"I've had the pleasure of purchasing over 50 motorcycles up to this point in my life for personal enjoyment from dealers and individuals. My experience dealing with Randy Baxter was the best. He is very professional to work with, very knowledgable of his product and provides "first class" service. His personal follow-up after the purchase was also appreciated. "
By: Jim Seneca, SC
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"Great people to deal with,had all the parts in stock and at very good prices.Part arrived within 3 days,I would recommend them to anyone,and I will use them from now on."
By: Julian murfreesboro, TN
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"Attended the August Open House once again with my husband. Can't express enough what a "class act" everyone at Baxter cycles and the service is!! I thouroughly enjoy myself everytime I come and look forward to it each year--even our dog, Toby,enjoys coming as well and wears his Baxter Cycle patch with pride on his "hoodie"!"
By: Teresa Ashland, MO
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"Baxter Cycle was my introduction to owning an old British bike. Before this terrific new website was up, I bought an old Bonneville sight unseen and had no dissapointments. Randy Baxter is a very helpful and easy to talk to guy. After a few years of enjoying my old Bonney , I traded it back to Baxters for a new Bonneville America and I love it! Randy made the whole deal very easy for me and delivered the bike to my door in Phoenix. I highly recommend Baxters to anyone looking for a good classic or a new classic bike."
By: Robert Avondale, AZ
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"I visit you every year and buy parts as often as possible. The knolege,availability, and suctomer service is second to none.
Thanks For Every Thing
Chris Baucom "
By: Chris Colleyville, TX
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"Brought a great bike ( 1970 Bonneville 650 ) back to its homeland first class service and bike arrived safely. It is always a pleasure to deal with Baxters.
jj
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By: j United Kingdom
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"I was very pleased, will and have recommended them to freinds and others."
By: Richard Omaha, NE
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"Both parts I wanted for my '98 T595 were in stock. GORGEOUS back room full of vintage British Iron! Visit the shop if you can."
By: Robert ankeny, IA
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"Randy, Love the new web site. I just wanted to share with everyone out there that I have done business with you for more than 15 years and had great experiences everytime. Have a great summer!"
By: Mark Leawood, KS
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"Love my 01 ledgend.Staff is very knowledgable and helpfull.
Will continue to use Baxter Cycle for all my cycle needs."
By: george
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"I cant say enough about Randy's gang. They were more than helpful before and after the sale. I had a great experience and cant wait for my next purchase. It will be at Baxter Cycle!"
By: Jacob Eddyville, IA
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"Randy-I want to thank you all the things you have done for me.
My motorcycle ruins like a new bike. I want to thank Pam,Art,Gus,Rick,Tim,Nat for there help. I will see you all in Aug. John McAllister"
By: John Ashland, MO
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"Well I fell in love with Triumphs and Bsa's as a Kid and the staff at Baxters is another reason i will never own anything else. They are always more than willing to answer questions and go the extra mile to make you experience great thanks guys
ps the 2007 bonnie America is a wonderful bike"
By: Clint Atlantic, IA
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By: Allen Prole, IA
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"I've purchase a new bike from Randy and his staff. It's been the most enjoyable experience from parts,sales and the service departments. Thanks to the entire staff at Baxter for exceeding my expectations. Jim"
By: Jim villisca, IA
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"What can I say about Randy Baxter and his people. The fact that in 56 years of motorcycling I've found none better and I'm 1500 miles from what I consider my only motorcycle shop.In 56 years of cross country riding-AMA racing-VDTRA racing-Ahrma Racing-I've met lots of people in the Motorcycle business-Never found a nicer shop or dealer than Randy and his crew in Marne Iowa.Triumph is lucky to have them representing their motorcycles.Ken Allaman"
By: ken roundup, MT
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"Helpful and friendly staff. Had the part I needed and found it quickly. And really enjoyed looking at all of the cycles."
By: Al Crestom, IA
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"i really like the new web site "
By: mark omaha, NE
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"I've purchased THREE new Hinkleys from Randy here in Ia. He's willing to give fair trade-in prices for WHATEVER you might have, something our local dealers can't seem to master. Whenever an expensive part did break, they were there with a good-as-new used one at ONE THIRD the price of new! My only REGRET is that he's 1800 miles away! Joe A."
By: Joseph Plantsville, CT
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"I've purchased two Triumphs from Randy Baxter since 2005. The entire staff always makes me feel like I'm number one. Sales, service, and parts are all staffed with top-notch people. There's a closer Triumph dealer to Sioux City, but Baxter's is the only choice for me."
By: Kem Sioux city, IA
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"Bought a BSA B50mx at a classic motorycle auction in Dallas in 1995. Motorcycle was in great shape, any and all replacement parts for it which I bought from Baxters were of good quality, well priced, and shipped quickly with out problems. Also ordered Norton Commando 750 parts and several B50 Barnett clutches. A great supplier of classic parts and bikes located with in the united states. Baxters has never let me down when it's come to placing an order for the correct part, they get the order right the first time and there's no delay in getting the bike back on the road while waiting for parts to arrive. A+ Service, Thank-you "
By: Chris Houston, TX
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"I have way to many old Brit bikes and Randy and Pam keep them running and me from going crazy. I live an hour away so parts runs are frequent. They always have what I need and are free with advice and info."
By: Ron West Des Moines, IA
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"Baxter Cycle blends a deep understanding of the classic British marques with total enthusiasm for the modern Triumphs. That's a rare combination that really pays off for customers like me who love (and own) the old and new machines. I live in Michigan and Randy made me a deal on a new Bonnie that was fantastic--he even delivered it right to my door, fitted with all the accessories I ordered, and spotlessly clean. The world needs more bike shops like Baxter Cycle!
Lindsay Brooke
Plymouth, MI "
By: Lindsay Plymouth, MI
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"I've been working with the staff at Baxter's for a few years now and have alway had a good experience with them.
You can't find a better selection of old and new Triumphs anywhere. The shop staff has always been pros and are very knowledgable about what they do.
Randy and the crew are the best at what they do, period.
Baxter Cycle is a little slice of Brit Bike Heaven in the middle of Iowas corn fields!"
By: Mark Harlan, IA
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"I have purchased several bikes from Baxters and found them to be a class act. Several other family members have purchased bikes there after my experience. I can't say enough about the quality of the people there from the parts counter to the service department. My friends and I go out of our way to do deal with Baxters even though there may be other Triumph Dealers closer to us."
By: Hap Glenwood, IA
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New 2012 Triumph Calendars Available $20 ($5.00 shipping)
